If you believe your item is faulty, please contact our Customer Care team on to organise a replacement or return. Will fix to your satisfaction where items are made to measure. This does not affect your statutory rights, and if an item becomes faulty we will be able to offer a refund once the item has been returned or we They cannot be returned for a refund or exchange. Unfortunately we cannot accept returns on mattresses.Īll items purchased in our Outlet Store or Warehouse Sale are sold as seen with any marks or damages described before purchase. Please ensure that you have chosen the correct type of mattress. Be sure to consider skirting boards, staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces, click here to read our handy guide. Please ensure you measure your space and room correctly before placing your order. Nidi, Mathy by Bols, Laurette and Muba are considered made to measure furniture so we are unable to amend or cancel your order once it has been confirmed with you. This does not affect your statutory rights and if an item becomes faulty we will offer a refund once the item has been returned. Items which require assembly cannot be returned for a refund or exchange after they have been assembled. Please note that we will only be able to collect items if they have been packaged in advance of our arrival – they must be placed in the same packaging with the protective layers provided. The Granary, Frick Farm, Station Road, Chailey, Sussex, BN8 4HE.įor larger items such as drawers and mirrors, please email and our Customer Care team will arrange for our specialist two-person delivery team to collect from your home for £45. Please complete a returns form and return your item in the original Standard and Extra Large Parcels may be returned via your local Post Office. Please ensure to keep all packaging as we cannot accept returns without it.
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Please email us with the contents of your shopping basket and we will be glad to provide you with a quote.Īt Nubie we want you to be happy with your goods but we do understand should you wish to arrange a return.If you are not 100% happy with your purchase than please return to us in it's original condition and original packaging with a copy of your order number within 14 days of receiving your goods for a full refund excluding delivery charges.The customer is responsible for covering the cost of returning the items to us.
If an order is over 2kg in weight the final carrier charge will be displayed on checkout. UK Islands, Highlands and Northern IrelandįREE for orders to Channel Islands if weight is less than 2Kg. Orders will be delivered Monday–Saturday (excluding bank and public holidays)įurniture - please refer to individual items for lead times. £9.95 for Express delivery (Delivered in 1 - 2 days - only available for items held in stock that can go through standard courier network excludes Furniture) £4.95 for orders under £75 (Delivered in 2 - 4 days)
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